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Call Center Intelligence
South Korea hosted 2,900 athletes from over 92 countries around the world during the last 10 days. Joining…
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New Orleans recently hosted the annual Customer Contact Week (CCW) conference – a professional gathering of customer care…
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The Challenge Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are…
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There has been an awakening. Have you felt it? Your call center is the nexus of your customer service…
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The worst kept secret in recruiting is that your office space and the first impression it creates with…
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This holiday season, people are likely to order gifts online because it’s fast and simple. One unintended consequence,…
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Call center agents must rely on their empathy skills to effectively engage customers and build connections in real…
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As expected, Salesforce delivered another exciting and buzzworthy user conference in San Francisco. Dreamforce brought together more than…
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As we honor the 21.8 million American Veterans this week, we also recognize the increasing burdens that Veterans…
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