Behavioral Science
This is the third blog post in a four-part series about employee experience. We encourage you to review…
Read MoreIndustry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
Read MoreContact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
Read MoreThis is the second blog post in a four-part series about employee experience. We encourage you to review…
Read MoreThis is the first blog post in a four-part series about employee experience. In this series, we hope…
Read MoreContact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…
Read MoreThis week’s 2023 Boston Marathon marked the ten year anniversary of the horrific terrorist attack that took place…
Read MoreThe potential for artificial intelligence (AI) to streamline, automate and improve enterprise processes is boundless. Enterprise AI companies…
Read MoreNatural Language Processing and the Revolution of Conversation Intelligence Artificial Intelligence capabilities continue to evolve at an exponential…
Read MoreLast year, Cogito hit an incredible milestone: 15 years as a company. The year was 2007, and artificial…
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