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Behavioral Science
Call center agents have some of the most stressful jobs around. Constant calls, long customer wait lines, and…
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We are excited to announce that this month we will be launching several enhanced product features to our…
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Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…
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Globally, over 15 million people are employed by contact centers – and this number continues to increase. This…
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Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…
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The shift to remote and hybrid work over the last few years has altered the way we interact,…
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Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
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Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
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As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…
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We entered a new phase of work this past year, navigating the ins and outs of a long-term…
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