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Behavioral Science
As we approach the second anniversary of the COVID-19 pandemic, many employers are curious about the impact of…
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We entered a new phase of work this past year, navigating the ins and outs of a long-term…
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Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…
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With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…
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Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…
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This is the second in a series of posts on customer experiences in the call center, catch up…
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Active listening skills for call center agents are the foundation of their ability to reach first call resolution…
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What is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…
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Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines…
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Customer-centric empathy and emotional intelligence have long been a foundation for building relationships and closing deals in sales.…
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