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Behavioral Science
At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
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Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
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Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
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This is the fourth and final blog post in a four-part series about employee experience. We encourage you…
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This is the third blog post in a four-part series about employee experience. We encourage you to review…
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Industry analyst firm Forrester Research recently released its latest market landscape analyzing the trends, priorities and vendors within…
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Contact Center Week (CCW) in Vegas is a bustling hub of ideas and passion for the contact center…
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This is the second blog post in a four-part series about employee experience. We encourage you to review…
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This is the first blog post in a four-part series about employee experience. In this series, we hope…
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Contact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…
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