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Behavioral Science
The Intersect of Regulated Industries & Value A familiar narrative echoes within the corridors of today’s banking institutions.…
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In the dynamic world of customer service, meeting and exceeding customer expectations is crucial for the success of…
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Cogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…
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Emerging call center AI technologies are changing the way traditional contact centers are managed and operated. This innovation…
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In recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…
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Despite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…
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At Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
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Modern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
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Fresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
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This is the fourth and final blog post in a four-part series about employee experience. We encourage you…
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