Artificial Intelligence

Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

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What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

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Cogito CCW

Customer Contact Week: A Meeting of the Minds

July 18, 2022

Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…

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The Data Is In: Consumers’ Perception of the Service Experience

June 9, 2022

Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…

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Employee Harassment: And How to Support Your Agents Through It

June 6, 2022

This is the third blog post in a four-part series about employee experience. We encourage you to review…

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New Year Blog

Bright Horizons Ahead for the New Year

January 25, 2022

We entered a new phase of work this past year, navigating the ins and outs of a long-term…

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Cogito's Customer Advisory Board

Customer Advisory Board: Coming Together to Shape Cogito’s Future

January 11, 2022

Recently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…

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Cogito Celebrates #GivingTuesday in a Personalized Way

December 10, 2021

With the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…

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AI Perception and Apprehension Report Finds Over a Quarter of Consumers Believe AI is Misunderstood

December 7, 2021

Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…

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How Happy Call Center Agents Support Building Customer Loyalty

Building Customer Loyalty Through Happy Call Center Agents

November 30, 2021

This is the second in a series of posts on customer experiences in the call center, catch up…

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