Artificial Intelligence

What We Learned From Our Fortune 500 Customer Advisory Board

January 10, 2023

Recently, our team hosted a gathering of Fortune 500 companies at our Customer Advisory Board meeting. The event…

Read More

Agent Assist for the Modern Contact Center

December 21, 2022

We’ve crossed into the busiest retail season of the year, and outside of crowded malls and retail outlets,…

Read More

Top 4 CX and Business Trends to Watch for 2023

December 14, 2022

2023 is coming quickly and as you’re building your strategy for the next year, here are the top…

Read More
Smiling senior woman on the phone during the holidays

Taking a Human-Centered Approach to Supporting Agents and Customers this Holiday Season

November 3, 2022

A recent survey found that 22% of consumers would rather spend a night in jail than call a…

Read More

Cogito Launches New Product Features This Summer

August 23, 2022

We are excited to announce that this month we will be launching several enhanced product features to our…

Read More

Cristina Gorrostieta Named Finalist in VentureBeat AI Award

August 11, 2022

Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…

Read More

Reintroducing Human Aware Data and AI to the Call Center

August 10, 2022

Globally, over 15 million people are employed by contact centers – and this number continues to increase.  This…

Read More

What’s New at Cogito: June Updates And Releases

July 29, 2022

Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…

Read More
Cogito CCW

Customer Contact Week: A Meeting of the Minds

July 18, 2022

Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…

Read More

The Data Is In: Consumers’ Perception of the Service Experience

June 9, 2022

Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…

Read More