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Improving Employee Experience in the Call Center

December 4, 2020

In order to achieve high CX performance, organizations must ensure they have a solid EX foundation. In this…

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Customer Service Empathy Assessment

December 2, 2020

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee…

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Achieving Customer Service Excellence With Remote Agents

December 1, 2020

Achieving Customer Service Excellence With Remote Agents In this webinar, Forrester VP & Principal Analyst, Kate Leggett and…

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