Complimentary Analysis for Contact Centers
Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate increase in CX for large enterprises is $775 Million. (Temkin Group)
Is your contact center operation set up to deliver empathy to drive this kind of impact? Curious how your empathy output compares when benchmarked against your industry peers?
If you have a contact center with at least 500 agents, you are eligible for Cogito’s complimentary, no-obligation, empathy assessment of your contact center operation conducted by our in-house team of advisory experts.
What You Receive
- An Operational Empathy Benchmarking Assessment conducted by Cogito’s Advisory Team of contact center experts
- A Custom Presentation Readout & Report reviewing your results benchmarked against data from 500+ contact center operational leaders
- Identified Areas of Opportunity for you to drive more empathy in your customer interactions, remote work strategies and employee wellness
How it Works
- Answer the Operational Empathy Assessment Survey (it only takes 5 minutes!)
- Schedule a 30-minute readout call with Cogito’s advisory services team
- Get your complimentary custom readout presentation and report