In order to achieve high CX performance, organizations must ensure they have a solid EX foundation. In this webinar, Cogito’s Director of Data Science, Jorge Calzada and Head of Product Marketing, Dave D’Aprile, discuss the strategic importance of EX and how to build strong employee experience in your call center. Learn how leading call centers are strategically leveraging human-aware AI to deliver a better employee experience in order to achieve the highest levels of customer loyalty and engagement.

This webinar explores:

  • The intrinsic link between EX and CX & how they derive business value
  • Technology’s role in shaping EX for the enterprise call center
  • How the latest in AI is enhancing the agent, supervisor and site lead experiences
  • Real-world case studies on leading call centers who are delivering enhanced EX + CX