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Customer Experience
Today, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…
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This is the second in a series of posts on customer experiences in the call center, catch up…
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Active listening skills for call center agents are the foundation of their ability to reach first call resolution…
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What is Conversational AI? It’s never been more important or challenging for businesses to communicate with customers demanding…
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Over the last several years, AI has been seeping into nearly every industry, changing how humans and machines…
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Customer-centric empathy and emotional intelligence have long been a foundation for building relationships and closing deals in sales.…
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Artificial intelligence (AI) is advancing our daily lives in the ways we connect with others and freeing us…
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The road ahead to a post-pandemic new normal may be uncharted territory, but its impact on digital interactions…
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Last fall, Cogito announced our plans for a truly Office Optional workplace, one where Cogicians are empowered to…
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Everyone is a customer to endless public and private entities. Finding out what consumers think, feel, and want…
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