In this webinar, Cogito’s Sr. Director of Strategic Services & Enablement, Naomi Nuta and Head of Product Marketing, Dave D’Aprile, discuss how unconscious bias affects front line agents in the call center. Learn how leading organizations are strategically leveraging human-aware AI to augment their frontline agents and nudge them to have better conversations; reducing unconscious bias and driving higher levels of customer engagement.
This Webinar Explores:
- How unconscious bias affects call center agents and the customer experience
- Ways leaders can address the issues of unconscious bias in the call center
- How the latest human-aware AI is engineered to reduce bias in customer engagement
- Real-world case studies on leading call centers who are successfully reducing cognitive bias