This On-Demand webinar is focused on how front-line call center leaders can effectively manage their teams in a remote environment while ensuring emotional intelligence and empathy are being used by agents to positively impact the customer experience.

This Webinar Explores:

  • How the COVID-19 global pandemic is creating unique challenges for call center agents and supervisors
  • How stress & emotions affect call center agents’ ability to display emotional intelligence
  • Critical skills for success in a virtual environment
  • How AI enables remote agents to deliver higher CX & supervisors to coach virtually with real-time insights