Agent coaching has never been more critical than it is right now. With remote teams and more emotionally complex conversations happening in the call center, traditional coaching methods are simply not cutting it. 

In this webinar, Cogito’s Chief Behavior Science Officer, Dr Skyler Place, will discuss how the latest advancements in human aware AI are enabling the next generation of call center coaching capabilities. Discover how call center agents and supervisors at leading brands are being coached in real-time with AI augmentation, driving significant improvements in customer engagement and overall business value.

This webinar explores

  • Call center coaching strategies, best practices and key challenges
  • How real-time coaching is transforming next gen call center performance
  • How human aware AI provides in the moment coaching in every conversation
  • Fortune 100 case studies on organizations leveraging AI coaching systems in the call center

Featured speakers

Skyler Place
Joel Makhluf