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The global COVID-19 pandemic is having a profound impact on customer experience. Organizations are rapidly transitioning their contact center agent workforce to work from home while working to meet the needs of their customers.
In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile, discuss how this rise of remote work presents unique challenges to agents and supervisors who have to rapidly adjust to their “new normal”. Learn how leading organizations are leveraging AI to augment their staff and drive continuous improvements in CX even during these stressful and rapidly changing times.