While being 'empathetic' doesn't necessarily seem like it would be a strong driving force for increasing ROI, surveys and tests prove that it is one of the most valuable qualities for any customer. Many agents (understandably) become less motivated as the day and week progress due to cognitive overload and compassion fatigue. This prevents them from focusing on making human connections in their conversations and instead, treat phone calls more like a checklist item with a more transactional mindset translating to unsatisfactory experiences.
This free eBook is designed to give you a more insightful and actionable approach to driving high-quality customer experience. It addresses the common issues that organizations are facing today, with helpful statistics and provides a framework for implementing artificial intelligence to boost agent empathy and results.
You will not only have a deeper understanding of how artificial intelligence can generate results, but also how to empower your agents to succeed.