Awards
South Korea hosted 2,900 athletes from over 92 countries around the world during the last 10 days. Joining…
Read MoreNew Orleans recently hosted the annual Customer Contact Week (CCW) conference – a professional gathering of customer care…
Read MoreThe Challenge Conversations can often be incredibly high stakes. Imagine, for instance, your last job interview. You are…
Read MoreAs I look back, 2017 was an incredible year but 2018 promises to be even better. I…
Read MoreThere has been an awakening. Have you felt it? Your call center is the nexus of your customer service…
Read MoreThe worst kept secret in recruiting is that your office space and the first impression it creates with…
Read MoreThis holiday season, people are likely to order gifts online because it’s fast and simple. One unintended consequence,…
Read MoreCall center agents must rely on their empathy skills to effectively engage customers and build connections in real…
Read MoreAs expected, Salesforce delivered another exciting and buzzworthy user conference in San Francisco. Dreamforce brought together more than…
Read MoreAs we honor the 21.8 million American Veterans this week, we also recognize the increasing burdens that Veterans…
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