The Remote Call Center

During these stressful, rapidly changing times, Cogito is here for you and your teams. Get empathy training for customer service in your remote call center, and improve customer experience and satisfaction.

Behavioral Science, Coaching, and Working From Home

Research and insights from the thought leaders
at Cogito

compassion-fatigue

Fighting Compassion Fatigue

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Coaching in the Call Center: Going Beyond a Checklist

soft-skills

Enhancing Your Soft Skills

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Cogito’s Dr. Skyler Place Presents at FXD Conference

Resources for
Agents

Insights and tips if you are an agent or manage them

coaching-in-the-call-center

Coaching in the Call Center: Going Beyond a Checklist

explaining-person-perception

Conversations With Cogito: Explaining Person Perception with Friends

the-empathy-cue

Conversations with Cogito: The Empathy Cue

Resources for Supervisors

How Cogito can help you in your day-to-day

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Cogito tips – Preparing to Coach

Cogito-Tips_1-month_team_report_thumbnail

Cogito Tips – Creating a
1-Month Team Report

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Cogito Tips – Finding and Sharing a Call

whitepapers

The Challenges for Supervisors When Working from Home

Resources for Site Leaders and Executives

Useful webinars, insights, and strategy from Cogito and others.

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State of Empathy in the Call Center

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Virtual Session: Harley Manning More Than Human

humana-pharma

How Humana Pharmacy Leverages AI to Enhance Member Experience

roi-of-empathy

The ROI of Empathy in Customer Engagement

customer-engagement-strategies

How Customer Engagement Strategies are Changing in the New Normal

delivering-amazing-customer-service

Delivering Consistently Amazing Customer Experience with Shep Hyken

guiding-the-frontlines

Guiding the frontlines Of customer experience during COVID-19

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The CX impact of COVID-19

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Driving positive CX with remote teams