The remote call center
During these stressful, rapidly changing times, Cogito is here for you and your teams. Get empathy training for customer service in your remote call center, and improve customer experience and satisfaction.
How Cogito helps your call center work from home
Behavioral Science, coaching, and working from home
Research and insights from the thought leaders
at Cogito

Person perception and Cogito

Fighting compassion fatigue

Coaching in the call center: going beyond a checklist

Enhancing your soft skills

Cogito’s Dr. Skyler Place presents at FXD Conference
Resources for
Agents
Insights and tips if you are an agent or manage them

Coaching in the call center: going beyond a checklist

Conversations With Cogito: explaining person perception with friends

Conversations with Cogito: the empathy cue

Agent challenges When working from home
Resources for Supervisors
How Cogito can help you in your day-to-day

Cogito tips – virtually walk the floor

Cogito tips – preparing to coach

Cogito tips – creating a
1-month team report

Cogito tips – finding and sharing a call

The challenges for supervisors when working from home
Resources for site leaders and executives
Useful webinars, insights, and Strategy from Cogito and Others

State of empathy in call center

State of empathy in call center

Virtual session: Harley Manning more than human

How Humana Pharmacy leverages AI to enhance member experience

The ROI of empathy in customer engagement

How customer engagement strategies are changing in the new normal

Delivering consistently amazing customer experience with Shep Hyken

Guiding the frontlines Of customer experience during COVID-19

The CX impact of COVID-19
