The remote call center
During these stressful, rapidly changing times, Cogito is here for you and your teams. Get empathy training for customer service in your remote call center, and improve customer experience and satisfaction.
How Cogito helps your call center work from home
Behavioral Science, coaching, and working from home
Research and insights from the thought leaders
at Cogito
Person perception and Cogito
Fighting compassion fatigue
Coaching in the call center: going beyond a checklist
Enhancing your soft skills
Cogito’s Dr. Skyler Place presents at FXD Conference
Resources for
Agents
Insights and tips if you are an agent or manage them
Coaching in the call center: going beyond a checklist
Conversations With Cogito: explaining person perception with friends
Conversations with Cogito: the empathy cue
Agent challenges When working from home
Resources for Supervisors
How Cogito can help you in your day-to-day
Cogito tips – virtually walk the floor
Cogito tips – preparing to coach
Cogito tips – creating a
1-month team report
Cogito tips – finding and sharing a call
The challenges for supervisors when working from home
Resources for site leaders and executives
Useful webinars, insights, and Strategy from Cogito and Others
State of empathy in call center
State of empathy in call center
Virtual session: Harley Manning more than human
How Humana Pharmacy leverages AI to enhance member experience
The ROI of empathy in customer engagement
How customer engagement strategies are changing in the new normal
Delivering consistently amazing customer experience with Shep Hyken
Guiding the frontlines Of customer experience during COVID-19
The CX impact of COVID-19
