Call Center


Transform Vision into Execution with Call Center Consulting

Implementing critical and transformative customer service improvement strategies has always been challenging. In today’s business climate with a dispersed workforce, an assortment of legacy and cloud technologies, and more complexity than ever before, it’s paramount that you have the right collaborative partner to help you integrate your systems and meet aggressive timelines.

Cogito Professional Services is here to help our clients realize value from Cogito solutions by designing and delivering successful implementations and supporting ongoing client success.

A Trusted Partner on Your CX Journey

Our professional resources have deep knowledge of the Cogito AI Coaching System portfolio as well as a profound understanding of contact center and third-party telephony and technology systems to guide you every step of the way for seamless integrations, successful onboarding, and enablement, and ongoing success with Cogito.

Cogito offers custom-developed models as a software offering and we develop and design telephony integrations to work with our software and hardware solutions for each client. From planning and implementation to enablement of frontline workers and ongoing customer support, Cogito will provide you with dedicated call center consulting to help streamline your experience and customer service communication training. And when you’re ready to take CX to the next level, our team of behavioral science experts and deep machine learning scientists will help you extend and expand the capabilities of your teams and maximize your ROI.

Solve your most complex challenges, unique to your organization, in collaboration with Cogito.