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What Is Ethical AI and Why Is It Vitally Important?

As AI begins to play a much larger role in our daily lives, informing healthcare decisions, making recommendations and helping employees make more informed, faster decisions, it becomes more important that ethics and morality are built into AI applications…

Read on cmswire.com

1715: How the Human-AI Relationship Will Define the Future of Work

Josh Feast, MIT alumnus and CEO and co-founder of AI company, Cogito joins me on the Tech Talks Daily podcast to share his story and how the human-AI relationship will define the future of work…

Listen on techblogwriter.co.uk

Nuances of Speech Recognition with Cogito’s Dr. John Kane

Dr. John Kane, Head of Signal Processing & Machine Learning at Cogito, explains the challenges brought on by the oft-repeated truism “speech is more than text”, and how Cogito addresses these challenges…

Listen on podcasts.apple.com

Cogito’s Growing Client Roster Now Includes Eight Fortune 25 Companies

BOSTON–(BUSINESS WIRE)

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Cogito’s Growing Client Roster Now Includes Eight Fortune 25 Companies

BOSTON–(BUSINESS WIRE)

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Augment Your Contact Center Productivity with Cogito Dialog’s Integration with Amazon Connect

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps businesses provide superior customer service at a lower cost…

Read on aws.amazon.com

Why AutoML Is Emerging as a Key Digital Workplace Technology

Over the past year there has been a great deal of talk about both automation and machine learning (ML). However, it has become increasingly common to see the two together particularly in the form of automated machine learning, or AutoML…

Read on cmswire.com

Don’t Be Resistant to Change: Allow AIs to Transform Your Business

AI, which is primarily known as Artificial Intelligence, is a gain in today’s workforces. Artificial Intelligence can manage repetitive and mundane tasks across companies, freeing up individuals in IT, marketing, HR, and other creative exercises that help resolve complex issues and focus more on achieving desirable work done…

Read on thriveglobal.com

The new world of work: You plus AI

Emerging technologies meet both advocates and resistance as users weigh the potential benefits with the potential risks. To successfully implement new technologies, we must start small…

Read on venturebeat.com

Achieving Call Center Success in the Era of Hybrid Work

Call centers everywhere are experiencing a significant change as hybrid work becomes increasingly popular — a shift fueled by the complexities of remote work…

Read on callcentertimes.com

Cogito Welcomes New Chief Engineering Officer to Drive Innovation and Accelerate Technical Transformation

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Engineering Officer, Raj Gupta…

Read on businesswire.com

Cogito Welcomes New Chief Engineering Officer to Drive Innovation and Accelerate Technical Transformation

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Engineering Officer, Raj Gupta…

Read on businesswire.com

JobMakers Podcast: Josh Feast Answers the Call with AI

This week on JobMakers, Guest Host Jo Napolitano talks with Josh Feast, the CEO and Co-Founder of Cogito, a Boston-based software company…

Listen on ricochet.com

3 strategies for workers to shift to hybrid work with emotional intelligence

The founder of Cogito offers simple ways employees can tactfully manage up for the future of work, ultimately evoking empathy and connection…

Read on fastcompany.com

Cogito included in Forrester’s Now Tech: Conversational Intelligence, Q2 2021

You can use conversation intelligence to deliver customer experience (CX) insights at scale, improve CX behaviors at scale, and accelerate your revenue engine…

Read on forrester.com

Artificial Intelligence in Customer Support: What AI Means for Your Chatbots

When we speak about artificial intelligence, most people associate it with “something smart.” From voice assistants capable of finding the answer to any question and self-driven cars to cutting-edge fridges…

Read on readwrite.com

Adapting to Today’s Modern Workplace Requires Human Connection

When call centers were first emerging, they were viewed as a necessary evil—organizations sold products and services to customers, and those customers needed to be served and supported…

Read on customerthink.com

How AI and Staff-First Policies Augmented the Customer Experience in the Contact Center

Over the past year there were three distinct phases of change within these centers. One was adapting to a remote workplace, the second was implementing new technology to enhance the customer and staff experience…

Read on ICMI.com

Aviva Canada Selects Cogito & Five9 to Drive Empathic Interactions in its Contact Center

Cogito, the leader in AI Coaching Systems for the enterprise, today announced that Aviva Canada has selected Cogito’s AI Coaching System…

Read on businesswire.com

Aviva Canada Selects Cogito & Five9 to Drive Empathic Interactions in its Contact Center

Cogito, the leader in AI Coaching Systems for the enterprise, today announced that Aviva Canada has selected Cogito’s AI Coaching System…

Read on businesswire.com

3 Ways Organizations Are Under Utilizing AI In Their CX

Over the last 12 months, we have seen a surge in investment in Artificial Intelligence (AI) enabled customer self-service technologies as brands have put in place tools that have helped deflect calls away from their support teams and allow customers to self serve…

Read on Forbes.com

How Emotions Analytics Will Change the Way You Engage With Your Customers

Customer data gives you a clearer picture of your audience. Just knowing the basic demographics of your customers helps you identify the right channels to target and refine your messaging.

Read on customerthink.com

Cogito Adds New CFO to Leadership Team

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Financial Officer, Doug Wendell…

Read on businesswire.com

Cogito Adds New CFO to Leadership Team

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new Chief Financial Officer, Doug Wendell…

Read on businesswire.com

Cogito Adds CX and SaaS Expert to Board

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new board member, Susan Carstensen.

Read on businesswire.com

Cogito Adds CX and SaaS Expert to Board

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of its new board member, Susan Carstensen.

Read on businesswire.com

Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of Mark Leonard to Executive Vice President of Customer Success…

Read on businesswire.com

Cogito Appoints Mark Leonard as Executive Vice President of Customer Success

Cogito, the leader in AI Coaching Systems for the enterprise, today announced the appointment of Mark Leonard to Executive Vice President of Customer Success…

Read on businesswire.com

AI & Shopping: A New Retail Era

AI and broadband were already eating retail for breakfast. In the first half of 2019, we saw 19 retailer bankruptcies. And with the COVID-19 pandemic, the retail apocalypse is only accelerating.

Read on medium.com

SalesTechStar Interview with Jim Nystrom, Chief Sales Officer at Cogito

Jim Nystrom, Chief Sales Officer at Cogito talks about a few pertinent ways for sales and marketing teams to drive better alignment and processes in this quick chat.

Read on SalesTechStar.com

Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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Cogito Announces The AI Coaching System for the Enterprise

BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology

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The tech driving next-gen customer service

As customer service teams contribute more significantly to a brand’s bottom line, technology is playing a bigger role in their day-to-day workflow…

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Call-Center Agents Get a Human Touch

New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy…

Read on WSJ.com

The Machine That Makes You Human

Why the Secret to Making Customer Service More Human Isn’t Human at All. Welcome to the age of A.I.-driven empathy…

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Cogito Wins Disruptive Technology of the Year

Cogito winner of CCW Excellence Award for Disruptive Technology of the Year…

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Root Out Bias at Every Stage of Your AI-Development Process

Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machine learning pipeline…

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Worried About AI Taking Your Job? More Likely, It Will Become Your Boss

You got a little too caught up in Instagram and lost track of time. You dash over to your home office to quickly log into to work hoping no one will notice your….

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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Cogito CEO Honored by Goldman Sachs for Entrepreneurship

Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…

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2020 ICMI Global Contact Center Award Winners Announced

During the first-ever virtual ICMI Contact Center Expo, the winners of the 2020 ICMI Global Contact Center Awards were announced…

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Alexa, do I have COVID-19?

Researchers are exploring ways to use people’s voices to diagnose coronavirus infections, dementia, depression and much more…

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Conversational AI Based On Nonverbal Cues Can Be More Effective

Conversational AI Based On Nonverbal Cues Can Be More Effective…

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Cogito’s AI Coaching System Integrates with Amazon Connect to Help Organizations Immediately Benefit from Human Augmentation

Customer-First Enterprises Can Provide In-the-Moment Behavioral Guidance and Measurement to Call Center Employees…

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How Emotional Analytics Can Help Business Brands

It Is High Time to Integrate Data-Driven Analytics with Emotional Analytics for Better Customer Experience (CX)…

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Worried? Angry? Where machines excel in detecting customer emotions

Banks and credit unions have increasingly been using artificial intelligence that discerns and analyzes emotion to pick up elusive signals over text, audio and video…

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Technology and innovation: Building the superhuman agent

The latest tools have the potential to transform the performance of contact center agents…

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Maintaining A Consistent Customer Experience In A Transition To A New Normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing…

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Human Connection Is More Important Than Ever During Coronavirus

As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection…

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How Artificial Intelligence is Taking Call Centers to the Next Level

Using AI solutions to detect customer sentiment may offer positive results–like better service, greater revenues, and stronger brand loyalty…

Read on techrepublic.com

How Remote Working Is Reshaping A Future New World Of Work

COVID-19 struck fast and hard. And most of us had to hit the ground running to accommodate our attitudes and habits as we started working from home…

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Has the Coronavirus Made Us More Human?

How remote working sensitizes us to one another despite social isolation…

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4 Truths That Will Improve Your Remote Leadership Skills Overnight

Practical tips by current executives to help simplify your leadership…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Cogito Receives the 2019 CUSTOMER Magazine Workforce Optimization Innovation Award

CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…

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Cogito Appoints Industry Leader as President & Chief Customer Officer

David Sudbey’s three decades in customer experience and voice technology to propel company’s next phase of growth…

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Josh Feast of Cogito Corp. brings emotional intelligence to artificial intelligence

MIT-spinoff has developed an artificial intelligence software product that can analyze emotional and behavioral cues of customers and agents who talk to each other on call-center phones..

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Cogito Wins 2020 CUSTOMER Product of the Year Award

Recipients of the 2020 CUSTOMER Products of the Year Award Announced…

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Cogito Wins 2020 Stevie® Award for Best Contact Center Solution

Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories…

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4 Ways to Address Gender Bias in AI

Any examination of bias in AI needs to recognize the fact that these biases mainly stem from humans’ inherent biases. The models and systems we create and train are a reflection of ourselves.

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Cogito Partners with Concentrix to Enhance Customer Experience

Cogito announces a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands.

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Q&A: How AI Tech Can Make Humans More Emotionally Intelligent

Research has shown that behavioral signaling is largely universal – not only across cultures, but across species too. Based on this knowledge, Cogito Corp. has created an AI technology to analyze how humans interact with each other during conversations.

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Cogito Office Tour in Boston

Cogito provides human aware technology to help professionals elevate their performance. Take a tour of their beautiful office space located in Boston.

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Technologists Are Creating Artificial Intelligence to Help Us Tap Into Our Humanity. Here’s How (and Why).

When being empathetic is your full-time job, burning out is only human.

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Cogito Receives $20 Million in Funding to Extend Market Leadership

Cogito, a leader in real-time emotional intelligence solutions, today announced it raised $20 million in growth equity funding.

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Robots Are Actually Teaching Humans To Be More Compassionate

In a shocking twist when it comes to the world of artificial intelligence, robots are now teaching humans how to be more humane.

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AI at work: Machines are training human workers to be more compassionate

For about 1,700 agents at the call center of Humana Pharmacy, the software called Cogito is becoming part of their work lives.

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How Artificial Intelligence Is Preventing Cognitive Overload, Compassion Fatigue and Job Burnout

Organizations are beginning to grasp the severity of burnout and the impact it has on your life and health in the long term.

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Cogito Adds Accomplished Industry Leader as Chief Sales Officer

Cogito announces the appointment of Jim Nystrom to Chief Sales Officer.

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This AI Software Is ‘Coaching’ Customer Service Workers. Soon It Could Be Bossing You Around, Too

Cogito – an artificial intelligence program designed to help customer service workers communicate more clearly, empathize with frustrated callers, and improve their overall performance.

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A Machine May Not Take Your Job, but One Could Become Your Boss

The goal of automation has always been efficiency. What if artificial intelligence sees humanity itself as the thing to be optimized?

Read on WSJ.com

Feeling emotional? The machines know

Across industries, AI is transforming the way we work, with programs that can analyze thousands of data points instantaneously, and, ideally, help us do our jobs — or even help us get one.

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Making AI More Emotional – Part Two

Cogito, an application that analyzes behavioral signals in voice conversations to improve interactions with enterprise customers and monitor mental health patients.

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Making AI More Emotional – Part One

Emotions are our most human quality, but what if we could teach AI to understand our feelings? The goal of artificial intelligence (AI) research has shifted over the years…

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Cogito Raises $37M in Growth Equity Funding

BOSTON–(BUSINESS WIRE)–Cogito, the leader in augmented intelligence, today announced it raised $37 million in Series C growth equity funding…

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