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BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology
New software aims to improve call-center agents’ performance in real-time, measuring and honing skills like phone etiquette, empathy…
During the first-ever virtual ICMI Contact Center Expo, the winners of the 2020 ICMI Global Contact Center Awards were announced…
Award winners in the 14th annual Stevie® Awards for Sales & Customer Service are listed by category, arranged in the following groups of categories…
You got a little too caught up in Instagram and lost track of time. You dash over to your home office to quickly log into to work hoping no one will notice your….
Recipients of the 2020 CUSTOMER Products of the Year Award Announced…
COVID-19 struck fast and hard. And most of us had to hit the ground running to accommodate our attitudes and habits as we started working from home…
As customer service teams contribute more significantly to a brand’s bottom line, technology is playing a bigger role in their day-to-day workflow…
Researchers are exploring ways to use people’s voices to diagnose coronavirus infections, dementia, depression and much more…
How remote working sensitizes us to one another despite social isolation…
CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…
CUSTOMER Magazine Announces Winners of 4th Annual Workforce Optimization Innovation Awards…
As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection…
Conversational AI Based On Nonverbal Cues Can Be More Effective…
Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…
Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…
Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit…
David Sudbey’s three decades in customer experience and voice technology to propel company’s next phase of growth…
Customer-First Enterprises Can Provide In-the-Moment Behavioral Guidance and Measurement to Call Center Employees…
Why the Secret to Making Customer Service More Human Isn’t Human at All. Welcome to the age of A.I.-driven empathy…
Practical tips by current executives to help simplify your leadership…
It Is High Time to Integrate Data-Driven Analytics with Emotional Analytics for Better Customer Experience (CX)…
BOSTON–(BUSINESS WIRE)–Cogito, the leader in AI Coaching Systems for the enterprise, today announced a significant leap forward in its human-aware technology
Banks and credit unions have increasingly been using artificial intelligence that discerns and analyzes emotion to pick up elusive signals over text, audio and video…
The latest tools have the potential to transform the performance of contact center agents…
While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing…
Bias mitigation is a fairly technical process, where certain techniques can be deployed depending on the stage in the machine learning pipeline…
MIT-spinoff has developed an artificial intelligence software product that can analyze emotional and behavioral cues of customers and agents who talk to each other on call-center phones..
Cogito winner of CCW Excellence Award for Disruptive Technology of the Year…