Addressing 6 Call Behaviors that Frustrate Customers Most

In this webinar, Cogito’s Sr. Director of Strategic Services, Naomi Nuta will reveal the top 6 call center agent behaviors that customers find most frustrating, why they occur often, and how AI can augment agents to avoid these negative behaviors. Learn how leading call centers are leveraging the latest advancements in human aware technology to coach agents to recognize and respond to these behaviors in real-time to deliver consistently exceptional CX.