Cogito Raises $5.5 million Series A to Improve Customer Engagement Through Behavioral Voice Analytics
Real-time solution helps companies measure and improve customer rapport
Boston, MA – November 17, 2015 – Cogito Corporation – an innovator in real-time behavioral analytics for customer engagement, today announced the company has raised $5.5 million in Series A funding to expand its sales, marketing and customer success teams. Romulus Capital led the funding round, with participation from Salesforce Ventures.
“Cogito helps customer care organizations increase customer satisfaction, decrease agent churn and improve productivity through more empathetic and caring conversations. Its technology, grounded in fifteen years of MIT Media Lab and DARPA-sponsored research, reveals unconscious signals in the human voice that improve how people relate to each other,” noted Krishna K. Gupta, Managing Partner of Romulus Capital. “Our experience has shown there is high demand for companies that can process complex data and produce real-time, actionable insights.”
“Our core mission is to improve quality of life for the millions of phone professionals and the billions of customers they serve,” said Cogito CEO and Founder, Joshua Feast. “Romulus Capital and Salesforce Ventures are the perfect partners to help us realize this ambition. Romulus’ proven experience working with analytics-driven companies like Cogito, combined with Salesforce’s leadership in the CRM market, will help us accelerate our growth.”
Cogito provides real-time behavioral guidance to customer service representatives, enabling them to improve their communication style, while building a more trusting relationship with their customers. Cogito software delivers instant and objective insights into customers’ levels of engagement for every phone-based interaction. This empowers phone professionals to deliver a more engaging and caring customer experience.
About Cogito Corporation
Cogito enhances customer relationships through caring and empathetic conversations. Our lead application Cogito Dialog improves customer service agent performance by presenting them with real-time behavioral guidance. The Cogito Engagement Score provides an objective and reliable measure of quality on 100% of selected phone interactions a company has with its customers. Cogito is increasing customer engagement and improving productivity in the world’s leading organizations.
For more information, please visit www.cogitocorp.com
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About Romulus Capital
Romulus Capital is a venture capital firm focused on building, rather than betting on, the next big technology and science-enabled companies. The firm partners with entrepreneurs looking to become industry leaders and works with them to build world-class teams, win major customers, iterate on product, and think strategically about building a strong foundation. The firm was founded out of MIT in 2008. More information is available at http://www.romuluscap.com.
About Salesforce Ventures
Salesforce Ventures — Salesforce’s corporate investment group — invests in the next generation of enterprise technology to help companies connect with their customers in entirely new ways. Portfolio companies receive funding as well as access to the world’s largest cloud ecosystem and the guidance of Salesforce’s innovators and executives. With Salesforce Ventures, portfolio companies can also leverage the expertise of the Salesforce Foundation to incorporate its 1-to-1 model of integrated philanthropy to make giving back part of their business model. Salesforce has invested in more than 150 enterprise cloud startups since 2009. For more information, please visit www.salesforce.com/ventures
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