After several months of development, Cogito announces the completion of robust integration capability with Avaya. Avaya is a market leader in providing enterprise telephony solutions, including its flagship Avaya Aura platform. Cogito is the leader in providing real-time behavior data visualization and gamification tools for driving more successful customer interactions for enterprise clients.
Our lead product, Cogito Dialog, helps telephonic agents listen better, match tone and pacing better and generally sound more empathetic, perceptive and persuasive by giving them a real-time visualization of how they and how the customer sounds during a call. Cogito’s Avaya integration capability reduces up-front cost and effort for our clients and increases rapid scalability and robustness of call capture.
Avaya integration is currently deployed at one of our Fortune 100 clients, and is planned for several clients in 2014.