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  • Improve agent performance

    Provide agents in-the-moment real-time guidance when they need it — elevating their performance by offering next best action suggestions and delivering significant ROI.

  • Elevate customer experience

    With a real-time score for both customer experience (CX) and employee experience (EX) for every call, contact center teams can improve agent interactions and customer satisfaction.

  • Leverage agentic AI

    Go beyond GenAI. Leverage unique, proprietary AI models to provide unparalleled insight into the emotional connection between customers and agents.

Cogito, now part of Verint

Meet the Verint CX/EX Scoring Bot

You can’t improve what you don’t measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience. These richer CX and EX insights provide the accurate and timely data needed to deliver better AI business outcomes driven by elevated customer satisfaction, reduced customer churn and increased efficiency in the contact center.

 

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CX EX Bot employee experience UI

Meet the Verint Coaching Bot

You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI. Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.

 

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customer profile screen with suggested actions for agents from the Verint coaching bot
Verint Agent Copilot Bots show AI outcomes that Increase Agent Capacity, Increase Revenue, and Improve CX
Verint open ccaas platform product wheel

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