- Improve agent performance
Provide agents in-the-moment real-time guidance when they need it — elevating their performance by offering next best action suggestions and delivering significant ROI.
- Elevate customer experience
With a real-time score for both customer experience (CX) and employee experience (EX) for every call, contact center teams can improve agent interactions and customer satisfaction.
- Leverage agentic AI
Go beyond GenAI. Leverage unique, proprietary AI models to provide unparalleled insight into the emotional connection between customers and agents.
Cogito, now part of Verint
Meet the Verint CX/EX Scoring Bot
You can’t improve what you don’t measure. The Verint CX/EX Scoring Bot delivers a unique approach to measuring the human experience. These richer CX and EX insights provide the accurate and timely data needed to deliver better AI business outcomes driven by elevated customer satisfaction, reduced customer churn and increased efficiency in the contact center.
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Meet the Verint Coaching Bot
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI. Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Meet the Verint Agent Copilot Bots
CX Automation with Verint Platform
Contact us about Verint Agent Copilot Bots today!
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