Senior Vice President, Client Services
Jim Gomez is Cogito’s Senior Vice President of Client Services, responsible for implementation, support and client retention. He is a Contact Center Professional, with over 30 years of leadership experience, in a wide range of contact center operational and technical roles. Jim began his career as a college student, at MCI Telecommunications, providing customer service. At MCI Jim quickly learned that smart people, armed with great tools, will deliver amazing results, within a well-led contact center operation. After the purchase of MCI by Verizon Jim went on to work with some of the largest contact center enterprises in the world, leading outstanding teams who designed, sold, delivered, and serviced world-class contact center services offered through Verizon Contact Center Services. From his success at Verizon, Jim accepted a leadership role at the start-up cloud contact center technology company Five9 Inc., where he established Five9 Professional Services as a business differentiator within this space while helping to grow the Five9 dramatically over five years.
Jim Gomez is a proud husband, the father of five amazing daughters and a US Army combat veteran. His college, military and business careers have allowed he and his family the privilege to live across the US and around the world and they never tire of exploration.