In this live virtual session, Kathy Juve, EVP of High Value Services at Concentrix discusses her views on the changing landscape of customer engagement and the emerging strategies and technologies set to take hold in the “new normal”. Learn about the new listening and digital strategies companies are using to drive better engagement and brand loyalty.

This Webinar Explores:

  • A look at the “new normal” of customer engagement
  • What emerging strategies and technologies are driving better engagement and brand loyalty
  • Why empathy and human connection are more critical than ever before