Helping frontline employees be more emotionally intelligent increases employee engagement and customer satisfaction. Read this E-book to learn about emotional intelligence, and how to apply it within your organization.
Helping frontline employees be more emotionally intelligent increases employee engagement and customer satisfaction. Read this E-book to learn about emotional intelligence, and how to apply it within your organization.
Kathy Juve, EVP of CX Technology and Insights at Concentrix, and Dave D’Aprile, Senior Director of Product Marketing at Cogito…
Strong soft skills allow the best call center agents to outperform their peers and deliver superior customer engagement. Customer-focused organizations…
Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi Nuta and…