In this video, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place, will discuss Cogito’s technology with a particular focus on design and talk about how you can use technology to empower and coach call center agents to better human interactions.
Interested in learning more about Cogito?
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be solved with…
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high expectations, whether…
Skip to content