Resources

Customer Service Empathy Assessment

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Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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Customer Experience Series: Donna Peeples (1/4)

We’ve seen it all before: customer interactions with call center agents can either make or break a customer’s…

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Customer Experience Series: Donna Peeples (2/4)

In part 2 of this 4 part series, learn from customer experience expert, Donna Peeples, about how Cogito helps call…

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Customer Experience Series: Donna Peeples (3/4)

The latest advances in voice analytics is providing call center agents with in-call guidance and simultaneously measuring how…

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Customer Experience Series: Donna Peeples (4/4)

As a customer experience executive, Donna Peeples knows all the best tactics for communicating and engaging your most important customers.…

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HUMANA Wins CXPA’s Customer Experience Innovation Award With Cogito

Humana is at the forefront of customer experience and a leading example for the industry. Learn how Humana…

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