Resources

Customer Service Empathy Assessment

FeaturedAssessment

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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Cogito’s Thought Leadership Series: John Kane, VP Signal Processing And Machine Learning

Cogito’s VP of Signal Processing and Machine Learning, John Kane In this video, Cogito’s VP of Signal Processing…

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Cogito’s Thought Leadership Series: Skyler Place, Chief Behavioral Science Officer

Cogito’s Chief Behavioral Sciences Officer, Skyler Place In this video, Cogito’s Chief Behavioral Sciences Officer, Skyler Place, talks about how…

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Phone-Side Manner In The Contact Center

By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate…

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Phone-Side Manner In The Contact Center

In this webinar, we’ll discuss the latest industry findings around contact center care and phone-side manner from a…

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The ROI Of Empathy In Customer Engagement

Sales, service, and claims organizations who emphasize empathy in their customer interactions are experiencing more engaged employees, happier…

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Augmented Intelligence In The Call Center

Phone professionals are the front line of your brand. It’s a tough job. They spend all day, all…

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Driving Superior Customer Experience In Insurance With AI

Customer emotion is the most influential factor affecting customer loyalty and retention. In insurance, the emotional stakes are…

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Whitepaper

State Of Empathy In The Call Center

Cogito’s State of Empathy in the Call Center report was compiled to explore how companies are adapting their…

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E-Book

Improving Care Management With Real-Time Emotional Intelligence

Download this study to learn how Cogito helped a Top 5 health insurer increase care management program enrollment…

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AI-Enhanced Soft Skills For Call Center Agents

Soft skills are critical people skills that allow your best call center agents to deliver superior customer engagement.…

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Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote

Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote How can you make sure your customers are…

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Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform

Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform If you’re looking for a way to leverage…

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