Resources

Customer Service Empathy Assessment

FeaturedAssessment

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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The Science Of Employee Engagement

9 out of 10 executives agree that employee engagement is a top priority for their company. It’s proven…

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Video

Cogito’s Dr. Skyler Place Speaks On Panel At FXD

Cogito’s Dr. Skyler Place Speaks On Panel At FXD When designing for financial behavior, there are many ethical…

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The Service Professional

Learn how a good working culture can ensure your agents have positive experiences with clients that will grow…

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The Science Behind Service

When call center agents have the tools they need to succeed, they are more motivated and have better…

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Awaken The Force In Your Call Center

Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections…

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6 Tips For Boosting Employee Engagement

High performing call center employees are motivated and inspired by their managers through small acts and big celebrations…

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The Agent Perspective: The Emotional Experience Index

According to agents surveyed by Cogito across 75 U.S. call centers, better rapport with customers will improve their…

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Artificial Intelligence Is Shaping The Future Of Customer Experience

Artificial Intelligence is Shaping the Future of Customer Experience Artificial Intelligence is disrupting the way we currently engage…

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Case StudyCase Study

Short Term Disability Case Study

Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…

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Customer Experience Case Study

In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to…

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