Resources
Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…
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The Science Of Employee Engagement
9 out of 10 executives agree that employee engagement is a top priority for their company. It’s proven…
Cogito’s Dr. Skyler Place Speaks On Panel At FXD
Cogito’s Dr. Skyler Place Speaks On Panel At FXD When designing for financial behavior, there are many ethical…
The Service Professional
Learn how a good working culture can ensure your agents have positive experiences with clients that will grow…
The Science Behind Service
When call center agents have the tools they need to succeed, they are more motivated and have better…
Awaken The Force In Your Call Center
Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections…
6 Tips For Boosting Employee Engagement
High performing call center employees are motivated and inspired by their managers through small acts and big celebrations…
The Agent Perspective: The Emotional Experience Index
According to agents surveyed by Cogito across 75 U.S. call centers, better rapport with customers will improve their…
Artificial Intelligence Is Shaping The Future Of Customer Experience
Artificial Intelligence is Shaping the Future of Customer Experience Artificial Intelligence is disrupting the way we currently engage…
Short Term Disability Case Study
Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…
Customer Experience Case Study
In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to…