Resources

Customer Service Empathy Assessment

FeaturedAssessment

Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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Short Term Disability Case Study

Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…

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Customer Experience Case Study

In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to…

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The CX Playbook

In this customer experience playbook, learn how to build stronger relationships by improving customer interactions within call centers.…

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Leveraging AI & Machine Learning For Better Customer Interactions

In this webinar Dr. John Kane discusses how AI and machine learning are rapidly becoming an integral part…

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The Cogito Guide To Emotional Intelligence

Helping frontline employees be more emotionally intelligent increases employee engagement and customer satisfaction. Read this E-book to learn…

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Leveraging Emotional Intelligence To Enhance Customer Service

In this webinar Dr. Skyler Place and Naomi Nuta discuss how leading service organizations are leveraging behavioral science…

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Applying Emotional Intelligence In The Call Center

To build effective relationships, front-line agents need support in exhibiting emotional intelligence in their customer interactions. Read this…

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3 Ways To Improve Your Customer Conversations

In this webinar Dr. Danielle Hartigan, a behavioral scientist and university professor whose research is focused on improving…

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Humanizing CX

In this webinar Forrester Principal Analyst Kate Leggett and Cogito’s Dave D’Aprile discuss the importance of human connections…

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Cogito’s Thought Leadership Series: John Kane, VP Signal Processing And Machine Learning

Cogito’s VP of Signal Processing and Machine Learning, John Kane In this video, Cogito’s VP of Signal Processing…

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Cogito’s Thought Leadership Series: Skyler Place, Chief Behavioral Science Officer

Cogito’s Chief Behavioral Sciences Officer, Skyler Place In this video, Cogito’s Chief Behavioral Sciences Officer, Skyler Place, talks about how…

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Phone-Side Manner In The Contact Center

By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate…

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