Resources
Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…
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Short Term Disability Case Study
Improving Member Engagement In Disability Insurance Read this case study to learn how Cogito helped a top 5…
Customer Experience Case Study
In a time of rapid change, many organizations are focusing on an empathy-based strategy when it comes to…
The CX Playbook
In this customer experience playbook, learn how to build stronger relationships by improving customer interactions within call centers.…
Leveraging AI & Machine Learning For Better Customer Interactions
In this webinar Dr. John Kane discusses how AI and machine learning are rapidly becoming an integral part…
The Cogito Guide To Emotional Intelligence
Helping frontline employees be more emotionally intelligent increases employee engagement and customer satisfaction. Read this E-book to learn…
Leveraging Emotional Intelligence To Enhance Customer Service
In this webinar Dr. Skyler Place and Naomi Nuta discuss how leading service organizations are leveraging behavioral science…
Applying Emotional Intelligence In The Call Center
To build effective relationships, front-line agents need support in exhibiting emotional intelligence in their customer interactions. Read this…
3 Ways To Improve Your Customer Conversations
In this webinar Dr. Danielle Hartigan, a behavioral scientist and university professor whose research is focused on improving…
Humanizing CX
In this webinar Forrester Principal Analyst Kate Leggett and Cogito’s Dave D’Aprile discuss the importance of human connections…
Cogito’s Thought Leadership Series: John Kane, VP Signal Processing And Machine Learning
Cogito’s VP of Signal Processing and Machine Learning, John Kane In this video, Cogito’s VP of Signal Processing…
Cogito’s Thought Leadership Series: Skyler Place, Chief Behavioral Science Officer
Cogito’s Chief Behavioral Sciences Officer, Skyler Place In this video, Cogito’s Chief Behavioral Sciences Officer, Skyler Place, talks about how…
Phone-Side Manner In The Contact Center
By augmenting agents’ emotional intelligence with AI and improving their phone-side manner, customers experience more empathy, agents communicate…