Resources
Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…
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Cogito & Salesforce: A More Intelligent Customer Experience
Cogito’s real-time emotional intelligence software will change the way your agents interact with your customers. Our Artificial Intelligence…
Streaming Conversational Guidance
Get an inside look at exactly how Cogito’s behavioral software works. Learn how data is tracked, analyzed, and…
Awaken The Force In Your Call Center
Your call center agents are your Jedi; the trusted guardians of your business. To build the emotional connections…
The Science Behind Service
When call center agents have the tools they need to succeed, they are more motivated and have better…
The Service Professional
Learn how a good working culture can ensure your agents have positive experiences with clients that will grow…
The Science Of Employee Engagement
9 out of 10 executives agree that employee engagement is a top priority for their company. It’s proven…
6 Tips For Boosting Employee Engagement
High performing call center employees are motivated and inspired by their managers through small acts and big celebrations…
The Agent Perspective: The Emotional Experience Index
According to agents surveyed by Cogito across 75 U.S. call centers, better rapport with customers will improve their…
Artificial Intelligence Is Shaping The Future Of Customer Experience
Artificial Intelligence is Shaping the Future of Customer Experience Artificial Intelligence is disrupting the way we currently engage…
Cogito Product Brochure
Cogito Experience Score Cogito applies behavioral science through A.I. to enable more productive phone calls. It’s the world’s…
The Cogito Experience Score
Cogito Experience Score Cogito’s customer experience (Cx) score delivers a live window into customer perception. The score is…
Improve Employee Productivity And Customer Loyalty With Cogito
Improve Employee Productivity And Customer Loyalty With Cogito Cogito’s voice software can analyze conversations and help guide contact…