Resources

Customer Service Empathy Assessment

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Complimentary Analysis for Contact Centers Empathy as a strategy drives operational efficiency, enhances customer satisfaction and improves employee productivity. In fact, the average three year revenue impact of a moderate…

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Cogito Dialog Datasheet

Cogito Dialog Datasheet The nature of conversations at the call center is radically changing. With the increased usage…

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Streaming Conversational Guidance

Get an inside look at exactly how Cogito’s behavioral software works. Learn how data is tracked, analyzed, and…

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Cogito’s Thought Leadership Series: John Kane, VP Signal Processing And Machine Learning

Cogito’s VP of Signal Processing and Machine Learning, John Kane In this video, Cogito’s VP of Signal Processing…

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Cogito Experience Score Cogito applies behavioral science through A.I. to enable more productive phone calls. It’s the world’s…

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The Cogito Experience Score

Cogito Experience Score Cogito’s customer experience (Cx) score delivers a live window into customer perception. The score is…

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Improve Employee Productivity And Customer Loyalty With Cogito

Improve Employee Productivity And Customer Loyalty With Cogito Cogito’s voice software can analyze conversations and help guide contact…

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Cogito’s Thought Leadership Series: Skyler Place, Chief Behavioral Science Officer

Cogito’s Chief Behavioral Sciences Officer, Skyler Place In this video, Cogito’s Chief Behavioral Sciences Officer, Skyler Place, talks about how…

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Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote

Forrester’s Harley Manning Discusses Cogito’s AI In CX NYC Keynote How can you make sure your customers are…

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Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform

Humana’s Vishy Krishnamoorthy Highlights Cogito’s AI At Venture Beat Transform If you’re looking for a way to leverage…

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Cogito’s Dr. Skyler Place Presents at FXD Conference

Cogito’s Dr. Skyler Place Presents at FXD Conference In this video, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place,…

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