In an ever-changing work environment that is affected by various factors, it is important to understand how to remain resilient and successful. In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile, dive into the science of resiliency and discuss how leading organizations are strategically leveraging human-aware Artificial Intelligence to safeguard their call center operations for continuity, especially during challenging times.
You'll learn the 3 ways to build and increase your resilience as well as 3 specific strategies that are enabling leading call centers to outperform their peers during the current COVID-19 pandemic.
This Webinar Explores:
- The science behind resiliency and how to build it into your call center operation
- 3 critical business continuity strategies that are enabling leading call centers to outperform their peers during COVID-19
- How human-aware AI safeguards your call center operation with resiliency to handle challenging situations
- Real-world case studies on leading call centers who have built resiliency into their call center operations