In this webinar Forrester Principal Analyst Kate Leggett and Cogito’s Dave D’Aprile discuss the importance of human connections in customer service and how leading enterprises are leveraging AI to guide their contact center agents to be more engaged and display empathy with their customers, delivering a more human customer experience.

This Webinar Explores:

  • Importance of human connections
  • Leveraging AI to guide contact center agents
  • Empathy with Customers