In this On-Demand webinar, Cogito’s President & Chief Customer Officer discusses his philosophy on CX and how now, more than ever, companies are putting extra emphasis on helping their customers to earn long term relationships. David is a 30+ year industry veteran and prior to Cogito was the Chief Customer Officer at Genesys. Learn how to infuse customer-centricity into your operation and what technologies leading organizations are implementing to forge the next generation of customer experience.

This Webinar Explores:

  • Key strategies for infusing customer-centricity into your CX operation
  • How the COVID-19 pandemic is impacting global customer experience
  • The latest technologies in use today that are forging the next generation of CC