Skip to contentJorge Calzada, Director of Data Science at Cogito, talks about Models as a Service (MaaS).
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Models as a Service (MaaS)
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The Power of Human Connections to Drive Call Center Engagement
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
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3 Steps to Increase AI Adoption in the Workplace
Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and collective experiences.…
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How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%
This case study lays out the strategy of how one of the world’s most known and respected FinTech brands approached…