Skip to contentHear from Naomi Nuta, Senior Director of Data Science at Cogito, as she talks about Cogito's Center of Excellence.
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Center of Excellence
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Equipping Contact Center Agents to Tackle Complex Calls with AI
More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be solved with…
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EX is Powering the Future of Contact Center Work
Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and disconnected and…
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Transforming the Service Experience with AI Coaching
Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high expectations, whether…