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Scaling Empathy Through A Next Gen Center of Excellence In this webinar, Cogito’s Sr. Director, Strategic Services, Naomi…
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Achieving Customer Service Excellence With Remote Agents In this webinar, Forrester VP & Principal Analyst, Kate Leggett and…
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In order to achieve high CX performance, organizations must ensure they have a solid EX foundation. In this…
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In this webinar, Cogito’s Sr. Director of Strategic Services & Enablement, Naomi Nuta and Head of Product Marketing,…
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The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. First-contact resolution is…
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In an ever-changing work environment that is affected by various factors, it is important to understand how to…
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While being ’empathetic’ doesn’t necessarily seem like it would be a strong driving force for increasing ROI, surveys…
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Hear from Cogito CEO Joshua Feast on how Cogito not only helps business outcomes, but also improves employee…
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Hear how our Emotional Intelligence software is revolutionizing the way call center agents communicate with their customers. In…
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Cogito’s real-time emotional intelligence software will change the way your agents interact with your customers. Our Artificial Intelligence…
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