Get Your Call Coaching, Guidance, & Feedback in Real Time

Agent

Human Connections are Crucial for Success

The nature of conversations at the contact center is radically changing.

Real time behavioral guidance and customer feedback
AI designed to optimize every call
Real time call coaching to maximize every engagement
Conversational AI to enhance empathy and customer experience

Real time call analysis and behavioral feedback

Cogito’s human-aware artificial intelligence connects to your existing legacy or cloud telephony and instantly analyzes more than 200 voice signals in real-time across all of your calls.

AI designed to optimize every call

No matter how differentiated your products and services may be, what really identifies your brand is its customer experience. That’s where Cogito AI comes in.

ai_designed
AI Empathy

Call center AI designed to deliver empathy and enhanced customer experience

Everyone says it: The No. 1 method for improving call center customer experience (CX) is to make an emotional connection with the customer.