Behavioral Science, Coaching, and Working From Home

Research and insights from the thought leaders
at Cogito.

compassion-fatigue

Fighting Compassion Fatigue

burnout

Coaching in the Call Center: Going Beyond a Checklist

soft-skills

Enhancing Your Soft Skills

Resources for Supervisors

How Cogito can help you in your day-to-day.

Cogito Tips:Preparing
to Coach

Cogito Tips: Creating a
1-Month Team Report

Cogito Tips: Finding and Sharing a Call

whitepapers

The Challenges for Supervisors When Working from Home

Resources for Site Leaders and Executives

Useful webinars, insights, and strategy from Cogito and others.

state-of-empathy-2

State of Empathy in the Call Center

forrester

Virtual Session: Harley Manning More Than Human

humana-pharma

How Humana Pharmacy Leverages AI to Enhance Member Experience

roi-of-empathy

The ROI of Empathy in Customer Engagement

customer-engagement-strategies

How Customer Engagement Strategies are Changing in the New Normal

delivering-amazing-customer-service

Delivering Consistently Amazing Customer Experience with Shep Hyken

guiding-the-frontlines

Guiding the frontlines of Customer Experience During COVID-19

Screen-Shot-2020-05-07-at-2.33.10-PM

The CX impact of COVID-19

Screen-Shot-2020-05-07-at-2.38.40-PM

Driving Positive CX with Remote Teams