Making AI More Emotional – Part Two

Algorithms are not known for their emotional intelligence, but in part one of this article I introduced Cogito, an application that analyzes behavioral signals in voice conversations to improve interactions with enterprise customers and monitor mental health patients. Measuring emotional responses and prompting people to increase their energy, be more empathetic or change their speaking pace is an innovative way to make AI more emotional. But there will be many different methods to address the challenge of teaching AI how to communicate naturally and collaborate more effectively.