the Customer Service Call Center
Cogito analyzes voice signals in phone conversations and empowers agents to build better rapport on every call.
Increase Call Efficiency
Real-time in call guidance helps agents listen better and speak more confidently and concisely, connecting with customers through empathy.
Live alerts assist agents in building rapport by tailoring their speaking style to the needs of each customer.
Gain Unrivaled Insight
Get instant feedback on agent speaking performance and customer perception on
Predictive models reveal the behavioral patterns that lead to higher performance.
Deliver a Superior, Augmented Customer Service Call Center
Decrease in Average Handle Time
with Real-Time Emotional Intelligence
Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.
Explore the Hottest Topics
in Customer Experience
In the second part of our customer experience thought leadership series, CX executive and thought leader Donna Peeples discusses how customer relationships and…
This is the fourth in a series of posts on customer experience in the call center, catch up by reading…