Cogito for
the Customer Service Call Center

Empathy in
Every Interaction

Cogito analyzes voice signals in phone conversations and empowers agents to build better rapport on every call.

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Increase Call Efficiency

Real-time in call guidance helps agents listen better and speak more confidently and concisely, connecting with customers through empathy.

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Boost Satisfaction

Live alerts assist agents in building rapport by tailoring their speaking style to the needs of each customer.
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Gain Unrivaled Insight

Get instant feedback on agent speaking performance and customer perception on
every call.
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Improve Continuously

Predictive models reveal the behavioral patterns that lead to higher performance.

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Deliver a Superior, Augmented Customer Service Call Center

28%

Increase in
Customer Satisfaction

15%

Decrease in Average Handle Time

10%

Reduction in
Customer Callbacks

90%

Increase in
Customer Feedback

Elevating
Customer Experience
with Real-Time Emotional Intelligence

Read this case study to learn how Cogito helped one Fortune 100 health insurer reduce handle times, improve customer satisfaction, and elevate service delivery through real-time emotional intelligence.

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Explore the Hottest Topics
in Customer Experience

Emotional Intelligence

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Happy Call Center Agents Create Loyal Customers

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Cogito Can Help your Business