Increase Member Engagement

Cogito's care management solution analyzes voice signals in phone conversations and empowers managers to build better rapport on every call.

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Increase Enrollment

Live alerts help care managers display empathy and build trust with members, boosting enrollment in and completion
of care programs.

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Improve Efficiency

In-call speaking guidance ensures care managers improve listening skills and speak concisely, shortening calls and eliminating unnecessary callbacks.

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Enhance Performance

Instant automated call quality and customer feedback enables managers to proactively address coaching opportunities.

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Identify Health Trends

Predictive insights help identify individuals who would most benefit from increased outreach and program participation.

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Improve Member Outcomes, Lower Costs

27%

Increase in
Program Completions

15%

Increase in
Program Enrollments

10%

Reduction in
Member Callbacks

9%

Improvement in
Member Satisfaction

Improving Care Management Services with Real-Time Emotional Intelligence

Learn how Cogito helped a top 5 health insurer increase care management program enrollment rates and reduce member dropout rates through more engaging phone conversations.

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Explore the Latest Topics in Behavioral Analytics and Emotional Intelligence

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Improving Member Engagement in Disability Insurance

Learn how Cogito’s care management solutions helped a top 5 health insurer increase member engagement in care management programs and improve employee return to work time through more engaging and humanized experiences.

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