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Scaling Empathy Through A Next Gen Center of Excellence

December 10, 2020

In this webinar, learn how to scale emotional connections and empathy driven interactions with your customers and understand the ROI this will drive for your business through enhanced customer experience.

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Achieving Customer Service Excellence with a Remote Workforce

November 10, 2020

Customer service is at it’s tipping point.

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Improving Employee Experience in the Call Center

October 1, 2020

This event was previously held on October 1, 2020, if you would like to View a Recording, please…

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Reducing Bias In Customer Engagement

August 13, 2020

This event was previously held on August 13, 2020, if you would like to View a Recording, please…

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The Resilient Call Center: 3 Business Continuity Strategies to Implement Now

June 30, 2020

This event was previously held on June 30, 2020, if you would like to View a Recording, please…

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The Remote Supervisor Call Center Coaching in the New Normal

June 11, 2020

This event was previously held on June 11, 2020, if you would like to View a Recording, please…

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Helping Customers in Uncertain Times

May 21, 2020

This event was previously held on May 24, 2020, if you would like to View a Recording, please…

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Driving Enhanced CX in the Rise of Remote Work

April 23, 2020

This event was previously held on April 23, 2020, if you would like to View a Recording, please…

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Improving Employee Experience in the Call Center

February 4, 2020

This event was previously held on February 4, 2020, if you would like to View a Recording, please…

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