Cogito solutions with Amazon Connect
Drive empathy in every interaction
for better customer experience
Elevate the performance of your phone professionals with integrated solutions from Cogito and Amazon Connect.
In-call speaking
guidance
Cogito’s human-aware artificial intelligence connects to your telephony and instantly analyzes hundreds of conversational behaviors in real time across all of your calls. Cogito’s software platform delivers real-time conversational and behavioral guidance that empowers agents to project more confidence, competence, and empathy in every customer conversation.
Live call monitoring
Contact center supervisors gain access to real-time insights on team performance enabling them to “virtually” walk the floor and real time customer experience scores and trends across 100% of guided calls.
Enterprise clients, including those in healthcare, insurance, financial services and telecommunications, are experiencing up to a 20% increase in customer satisfaction, a 12% reduction in average handle time and a 6% increase in first contact resolution.