Cogito Blog
What are our customers saying about Cogito Dialog?
The results are in, our latest version of Cogito Dialog is proving to be a success in the hands of our customers.
Here are just a few of their testimonials.
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“[Dialog] is especially helpful to get a quick picture or confirmation of what is or isn’t going right in the conversation. It feels good to get that new information or confirm what I suspected intuitively.”
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“[Using Dialog is] totally fluid and doesn’t feel like an interruption or a distraction. It’s just part of the flow of things.”
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“As a clinician, I like to make sure I’m not working harder than the member. [Dialog] reminds you who’s doing most of the work – that’s good motivational interviewing!”
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“I pay attention to [conversational balance] because sometimes I underestimate how much I talk. I try to get it down to 30% – and I’m like “Wow, I talk a lot!””
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“When I get busy, I tend to rush things through. I can go through the entire presentation in a minute and the member will be like “what”? When I watch [Dialog], it makes me slow down rather than just get through it. It helps remind me to slow down and take a breath – think about what you’re doing.”
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“Dialog reminds you to meet the member where they are. Sometimes when you’re on the phone and the day is busy, I’m 3,000 steps ahead of the member and I can look at Dialog to see where I am and where the member is and I remember to dial it back a little (or a lot), which helps with engagement. I match tone, speaking rate. It also helps me to say to the member, “it sounds like you’re not really interested, you’re not feeling well” because I’m seeing it in Cogito. It helps to solicit for reasons for engagement.”
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