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Recently, our team hosted a gathering of Fortune 500 companies at our Customer Advisory Board meeting. The event…
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We’ve crossed into the busiest retail season of the year, and outside of crowded malls and retail outlets,…
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2023 is coming quickly and as you’re building your strategy for the next year, here are the top…
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A recent survey found that 22% of consumers would rather spend a night in jail than call a…
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We are excited to announce that this month we will be launching several enhanced product features to our…
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Cogito’s own Cristina Gorrostieta, Principal Data Scientist, was named a finalist for the VentureBeat Women in AI award for AI Research.…
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Globally, over 15 million people are employed by contact centers – and this number continues to increase. This…
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Recently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…
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Recently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
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Challenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
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