PTSD
Globally, over 15 million people are employed by contact centers – and this number continues to increase. This…
Read MoreRecently, Cogito announced updates to its real-time Emotion AI & Conversation AI software. This announcement also highlighted news…
Read MoreRecently, the Cogito team had the privilege of sponsoring and attending Customer Contact Week (CCW) in Las Vegas—the…
Read MoreChallenged with emotionally-charged customers and a fast-paced work environment, customer-facing representatives are far too often experiencing cognitive overload,…
Read MoreThis is the third blog post in a four-part series about employee experience. We encourage you to review…
Read MoreWe entered a new phase of work this past year, navigating the ins and outs of a long-term…
Read MoreRecently, our team had the honor and privilege to host our esteemed Customer Advisory Board for a lively…
Read MoreWith the pandemic and transition to an Office Optional workspace, we’ve seen much of our workforce relocate throughout…
Read MoreToday, Cogito released its AI Perception and Apprehension findings, designed to capture consumers’ understanding of artificial intelligence (AI),…
Read MoreThis is the second in a series of posts on customer experiences in the call center, catch up…
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