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This is the first blog post in a four-part series about employee experience. In this series, we hope…
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Contact centers are the heartbeat of customer-facing organizations, often the first touchpoint for individuals with issues to be…
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This week’s 2023 Boston Marathon marked the ten year anniversary of the horrific terrorist attack that took place…
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The potential for artificial intelligence (AI) to streamline, automate and improve enterprise processes is boundless. Enterprise AI companies…
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Natural Language Processing and the Revolution of Conversation Intelligence Artificial Intelligence capabilities continue to evolve at an exponential…
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Last year, Cogito hit an incredible milestone: 15 years as a company. The year was 2007, and artificial…
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Recently, our team hosted a gathering of Fortune 500 companies at our Customer Advisory Board meeting. The event…
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We’ve crossed into the busiest retail season of the year, and outside of crowded malls and retail outlets,…
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2023 is coming quickly and as you’re building your strategy for the next year, here are the top…
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A recent survey found that 22% of consumers would rather spend a night in jail than call a…
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