PTSD
The Intersect of Regulated Industries & Value A familiar narrative echoes within the corridors of today’s banking institutions.…
Read MoreIn the dynamic world of customer service, meeting and exceeding customer expectations is crucial for the success of…
Read MoreCogito prides itself on being a customer-first company, much like many of the clients we serve. That’s why…
Read MoreEmerging call center AI technologies are changing the way traditional contact centers are managed and operated. This innovation…
Read MoreIn recent years, we’ve witnessed a two-year decline in customer experience (CX) quality across various industries, according to…
Read MoreDespite our best efforts to build neutral machines, artificial intelligence (AI) is ultimately a mirror of our human…
Read MoreAt Cogito, we pride ourselves on being the experts when it comes to leveraging AI to deliver excellent…
Read MoreModern business leaders know that economic uncertainties, external societal factors and an unstable labor market are always looming…
Read MoreFresh from the recently concluded Customer Contact Week (CCW) event in Las Vegas, the Cogito team is more…
Read MoreThis is the fourth and final blog post in a four-part series about employee experience. We encourage you…
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