Thank You

Adapting To Change: A Guide For Front Line Leaders

December 4, 2020

This On-Demand webinar is focused on how front-line call center leaders can effectively manage their teams in a…

Read More

Helping Customers In Uncertain Times

December 4, 2020

In this On-Demand webinar, Cogito’s President & Chief Customer Officer discusses his philosophy on CX and how now,…

Read More

The Remote Supervisor: Call Center Coaching In The New Normal

December 4, 2020

In this webinar, Cogito’s Chief Behavioral Science Officer, Dr. Skyler Place and Head of Product Marketing, Dave D’Aprile,…

Read More

Cogito Post-Call Transcription Datasheet

December 4, 2020

Cogito Post-Call Transcription Datasheet Research has proven that behavioral, non-verbal signals carry more meaning about the conversation that…

Read More

Driving Enhanced CX In The Rise Of Remote Work

December 4, 2020

The global COVID-19 pandemic is having a profound impact on customer experience. Organizations are rapidly transitioning their contact…

Read More

How Humana Pharmacy Leverages AI To Enhance Member Experience

December 4, 2020

In this virtual session, hear from Mark Morse, Vice President of Pharmacy Service Operations at Humana on how…

Read More

The ROI Of Empathy

December 4, 2020

While being ’empathetic’ doesn’t necessarily seem like it would be a strong driving force for increasing ROI, surveys…

Read More

The Resilient Call Center: 3 Business Continuity Strategies To Implement Now

December 4, 2020

In an ever-changing work environment that is affected by various factors, it is important to understand how to…

Read More

The Inner Circle Guide To First-Contact Resolution

December 4, 2020

The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. First-contact resolution (FCR)…

Read More

Reducing Bias In Customer Engagement

December 4, 2020

In this webinar, Cogito’s Sr. Director of Strategic Services & Enablement, Naomi Nuta and Head of Product Marketing,…

Read More