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AI Coaching

Transforming the Service Experience with AI Coaching

August 16, 2022

Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high…

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The Power of Human Connections to Drive Call Center Engagement

March 25, 2022

Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…

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3 Steps to Increase AI Adoption in the Workplace

3 Steps to Increase AI Adoption in the Workplace

January 11, 2022

Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and…

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How a Fortune 100 financial technology company used Cogito to reduce AHT by 8%

How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%

January 7, 2022

This case study lays out the strategy of how one of the world’s most known and respected FinTech…

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The ROI of Agent Wellness in Hybrid Call Centers Webinar

The ROI of Agent Wellness in Hybrid Call Centers

December 20, 2021

Call centers have made the shift to hybrid work and agent wellness has become top of mind for…

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Cogito’s CX Score

Leveraging Cogito’s CX Score in Customer Interactions, Call Center Operations, and Business Strategy

October 21, 2021

A customer-centered approach is essential to differentiating a brand from its competitors, but traditional call center metrics do…

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Shifting Call Center Operations to Real-Time Through the Lens of CX

Shifting Call Center Operations to Real-Time Through the Lens of CX

October 15, 2021

To truly transform CX operations, call center leaders need to evolve beyond their dependence on surveys. Shifting call…

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positive call center habits

Building Positive Call Center Habits that Drive Great CX

September 15, 2021

Are you building positive call center habits that drive great CX? In the call center, habits are the…

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The Rise of the AI Coaching System: Powering the Empathic Enterprise

The Rise of the AI Coaching System: Powering the Empathic Enterprise

August 23, 2021

Emotional connections lead to better customer interactions, creating truly loyal customers. However, the remote work environment that has…

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On-Demand Webinar: Addressing 6 Call Behaviors that Frustrate Customers Most

Addressing 6 Call Behaviors that Frustrate Customers Most

June 24, 2021

Competing in the empathy economy means appealing to customer emotion and delivering consistently exceptional CX as a key…

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