Product Brochure

AI Considerations Checklist

October 12, 2023

Transformational artificial intelligence (AI) is revolutionizing the contact center, but before you jump on the AI bandwagon, choose…

Read More
Why is Customer Experience in the Call Center Important?

Cogito: Real-Time Coaching & Guidance for better CX & EX

August 28, 2023

Discover how Cogito’s Contact Center AI solutions can help you unlock the power of real-time Emotion and Conversation…

Read More

Cogito + Wyndham: Powering the Teams Behind Great CX & EX with Emotion & Conversation AI

August 15, 2023

Janesh Patel, SVP, Global Contact Center & Franchisee System Support and Gord McNamee, VP, Hotel Technology & Client…

Read More
A happy contact center agent

Equipping Contact Center Agents to Tackle Complex Calls with AI

March 2, 2023

More than ever, your frontline agents are receiving a high volume of emotionally-charged, complex calls that can’t be…

Read More
Engaged call center agent smiling as he works

EX is Powering the Future of Contact Center Work

January 12, 2023

Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…

Read More
AI Coaching

Transforming the Service Experience with AI Coaching

August 16, 2022

Frontline phone professionals are often the face of a company, tasked with navigating emotionally-charged, complex conversations and high…

Read More

The Power of Human Connections to Drive Call Center Engagement

March 25, 2022

Call center leaders face several unique challenges brought on by hybrid and remote work. Teams are dispersed and…

Read More
3 Steps to Increase AI Adoption in the Workplace

3 Steps to Increase AI Adoption in the Workplace

January 11, 2022

Introducing AI allows organizations to better serve customers and empower call center employees, significantly impacting their respective and…

Read More
How a Fortune 100 financial technology company used Cogito to reduce AHT by 8%

How a Fortune 100 FinTech company used Cogito to reduce AHT by 8%

January 7, 2022

This case study lays out the strategy of how one of the world’s most known and respected FinTech…

Read More
The ROI of Agent Wellness in Hybrid Call Centers Webinar

The ROI of Agent Wellness in Hybrid Call Centers

December 20, 2021

Call centers have made the shift to hybrid work and agent wellness has become top of mind for…

Read More